Faq
Q
Do you provide support after the gear is delivered?
We view delivery as the beginning of our partnership.
Every product is backed by comprehensive structural guarantees, alongside ongoing technical support to ensure your continuous success on the mountain.
Q
What are your typical production lead times?
Standard OEM production takes 12–16 weeks. For urgent market demands, we offer a fast-track production program utilizing our established mold library to accelerate your lead time.Q
How flexible is your Minimum Order Quantity(MOQ)?
We support brands at every stage of growth. MOQs are flexible based on the product and customization level.
We’re always open to discussing a scalable approach that fits your current needs.
Q
How is consistent quality maintained across orders?
Quality is engineered, not just inspected. By producing at our own facilities rather than relying on third parties, our rigorous multi-stage testing consistently achieves an industry-leading return rate of under 0.5%.Q
How do yo protect custom R&D and proprietary design?
We deeply respect your IP. Every custom project is developed within a strictly confidential framework by our in-house engineers, ensuring your innovations remain exclusively yours.Q
Products & Customization
Yes. Whether you need premium snowboards, alpine skis, or bindings, our team develops and produces complete, high-performance lineups tailored to your vision.Q
What is Peony HK Limited's role in the supply chain?
We act as your dedicated manufacturing and delivery partner. Combining in-house R&D with 12 years of production expertise, we manage the complexities of the supply chain so you can focus entirely on growing your brand.Q
HOW DO YOU CONTROL THE PRODUCT QUALITY?
All the raw materials by IQC (Incoming Quality Control)before launch whole process into the process after the screening. B. Process each link in the process of IPQC (Input process quality control) patrol inspection. C. QC full inspection before packing into the next process packaging. D. OQC before shipment to do full inspection.Q
HOW TO PLACE THE ORDER?
A: Please send us your purchase order by Email, or we can make you proforma invoice under your request. We need to know the following information for your order before sending you PI. 1) Product information-Quantity, Specification(Size, Material, Technological if needed and Packing requirements etc.) 2) Delivery time required. 3) Shipping information-Company name, shipping address, Phone&Fax number. 4) Forwarder's contact details if there's any in China.Q
DO YOU OFFER FREE SAMPLES?
It depends. We offer free samples for some products after we evaluate the order.Q
WHAT IS YOUR PAYMENT TERMS?
Payment terms: T/T 50% Payment with sales order; 50% Payment before shipment.Q
WHAT IS YOUR DELIVERY TIME?
Generally, the production time of the order is about 30 days. If you need the goods in a very urgent condition, we can arrange production in priority according to the workshop's order arrangement and deliver the goods in advance.Q
WHAT IS THE MOQ REQUIREMENT?
Each product has different MOQ requirement. If the quantity required by the customer is lower than the MOQ requirement, the unit price will be slightly increased. All products are subject to the specific price.Q
WHAT ARE THE PRODUCT PACKAGING?
The single product is packed in Polybag, and durable cartons with good quality are selected to prevent transportation damage. Customized gift bags or color box are are borne by the customer.Q
WHAT ARE THE QUOTATIONS?
This quotation is the FOB reference price. Please contact us according to your requirements. If it is the customer's own style, it is better to provide the physical sample so that we can calculate the accurate price. The figure can only estimate the approximate price. The final price is subject to the price confirmed by our order contract. The more you order, the better the price.Q
